Telematics Privacy Policy


Download Telematics Privacy Policy - Audiovox/Omega CarLink

VoxxAutomotive ('VoxxAutomotive' or 'we') is the Telematics service provider for the Audiovox/Omega CarLink product. We operate the network and back end infrastructure to deliver the cellular remote connectivity for Audiovox/Omega CarLink. Your privacy is important to us. This Privacy Policy was developed to explain our practices and policies regarding the collection, use, storage and disclosure of the information of our clients.

Our Privacy Policy applies to all prospective, current and former clients and may change from time to time. We reserve the right to update or modify this Policy at any time, with or without notice. However, if we intend to use or disclose personal information for purposes materially different that those described in this Policy, we will make reasonable efforts to notify affected individuals, including by posting a notice on the Audiovox/Omega CarLink Website along with the updated revised Policy on this website. Please visit this website often to obtain a current copy of this Policy.

Consent to Collection and Use of Information

VoxxAutomotive collects and uses a variety of information in connection with the Audiovox/Omega CarLink service we provide to our clients ('you').

By submitting your personal information and/or subscribing to our services, you accept the terms of this Privacy Policy and expressly consent to the collection, use and disclosure of your personal information in the manner described below. If you object to the collection, use and disclosure of your personal information as described, please don't subscribe to our services and do not provide us with any personal information.

Personal Information We Collect

Personal information is information about an identifiable individual.

When you subscribe to our services or whenever you acquire or renew a product or service from us, we need to collect some of your personal information. You may also be asked to provide your personal information anytime you are in contact with VoxxAutomotive. VoxxAutomotive will use your personal information in a manner consistent with this Privacy Policy.

The personal information VoxxAutomotive may collect includes your name, mailing address, phone number, email address and contact preferences.

Credit card information is treated as confidential and is not collected or stored by VoxxAutomotive. Credit card information is securely transmitted to a third party secure payment provider which is certified under the Payment Card Industry Data Security Standard.

How We Use Personal Information

We collect your personal information for the following purposes:

Non-Personal Information

We also collect non-personal information, which is data in a form that, by itself, does not permit direct association with any specific individual. The following are some examples of non-personal information that we collect and how we may use it:

If we do combine any non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined. An example of this would be when we provide you with alert data on your vehicle or diagnostic information on your vehicle.

Cookies and Other Technologies

VoxxAutomotive's websites, online services, interactive applications, email messages, and advertisements may use such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

VoxxAutomotive and its partners may use cookies and other technologies in mobile advertising services to control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns.

VoxxAutomotive and our partners may also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with Audiovox/Omega CarLink and the associated websites more convenient and personal.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. VoxxAutomotive may use this information in our marketing and advertising services.

In some of our email messages, we may use a 'click-through URL' linked to content on the VoxxAutomotive website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We may track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties

At times VoxxAutomotive may make certain personal information available to strategic partners that work with VoxxAutomotive to provide the Audiovox/Omega CarLink products and services. Personal information will only be shared by VoxxAutomotive to provide or improve our services or promote the Audiovox/Omega CarLink products; it will not be shared with third parties for their independent use including marketing purposes.

Service Providers

VoxxAutomotive may transfer personal information to outside agents or service providers (including affiliates acting in this capacity) that perform services on our behalf such as subscription payment processing, managing and enhancing customer data, providing customer service, and conducting customer research or satisfaction surveys.

Some of these service providers or affiliates may be located wherever VoxxAutomotive operates and outside your country of residence and your personal information may be collected, used, disclosed, stored and processed in such foreign jurisdictions. All service providers are bound by contract to maintain the security of your personal information. However, our service providers may be subject to legal requirements of such other jurisdictions, for example lawful requirements to disclose personal information to government authorities.

Others

It may be necessary, by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence, for VoxxAutomotive to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

VoxxAutomotive maintains appropriate, industry standard administrative, physical and technical safeguards to protect against the loss, theft, misuse and alteration of the information.

VoxxAutomotive uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser to protect the confidentiality of your personal information while it is transmitted over the Internet.

It is your responsibility to choose secure passwords and to keep them safe.

Integrity and Retention of Personal Information

VoxxAutomotive makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information

We may establish and maintain a file of your personal information for the purposes described above, which will be kept in our offices or on our servers or those of our service providers and will be accessible to our employees and those of our service providers that require it for the purposes of their duties. You have the right to request access or correction of your personal information in our custody or control. Your right to access or correct your personal information is subject to applicable legal restrictions. We may take reasonable steps to verify your identity before granting access or making corrections. If you wish to request access to and/or correction of the personal information in your file, you may e-mail us at support@voxxautomotive.com.

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account at https://my.voxcarlink.com/login or https://my.voxcarlink.com/omega_login.

Third-Party Sites and Services

VoxxAutomotive websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, while visiting their websites, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

International Users

Information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. VoxxAutomotive abides by the 'safe harbor' frameworks set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected by organizations in the European Economic Area and Switzerland. Learn more about the U.S. Department of Commerce Safe Harbor Program.

Privacy Questions

If you have any questions or concerns about VoxxAutomotive's Privacy Policy or data processing, please contact us at support@voxxautomotive.com.